FAQ’s

How do I contact you?

Call us toll free at 866-820-1010 or locally at 859-236-4488 to speak with a sales representative. Email us at info@ go10thplanet.com and one of our friendly reps will be happy to get back to you! Check us out on Facebook or Instagram as well!


Do you have a minimum order?

We do not have a minimum order but all orders are custom and pricing is based on how many you are purchasing, print or embroidery design, locations, & the garment style you choose.


What is your production time?

Normal production time is about 10 working days from when the order is placed and does not include shipping time. Promotional orders vary depending on the item and vendor being used for the product. Please ask your sales rep for the estimated production time on promotional orders.


Do you offer a rush service and is there a fee?

We often try to accommodate all rush requests if at all possible. We have never missed a promised date! If you need your order by a specific date, please inform your rep and they will check to see if it is possible. We do not charge a rush fee on in house printed and embroidered orders. Promotional orders do sometimes carry a rush fee with some vendors. All fees will be quoted up front.


Do you deliver or ship and what are the charges?

We deliver everyday as well as utilize UPS and USPS to ship packages on a daily basis. All orders are shipped or delivered in the state of KY for free. Orders outside of the state are billed for the shipping charges incurred to us. All promotional orders are billed for shipping charges incurred from the vendor.


Can you help me with my design?

We have a full time art department staffed with some of the best and most knowledgeable artists around. We can help you come up with something from scratch or take your ideas and design and bring them to life!


What is the best type of file to submit for my artwork?

We use Corel Draw and Adobe Photoshop to create the majority of our design work. The best file types to submit are CDR, EPS, PSD, PDF, JPEG, PNG. If you have any doubts, just send us what you have and we will take a look at it and let you know if we can work with it. Always remember, the better the file you submit, the better the outcome!


Will I get to see a proof before my order is produced?

Yes. We always email a proof for approval before we proceed with any order. This gives you the opportunity to double check everything and make any adjustments or changes to your design.


What print or thread colors do you have available?

We have a large selection of standard inks for printing apparel. We also custom mix inks in house to match PMS colors as closely as possible (we cannot guarantee a perfect match but will get as close as possible). We have a large selection of thread colors in stock. If a specialty thread color that we do not have is required, we would contact you with a quote to order that for you.


What are your setup fees?

  • For screenprinted orders, all fees and charges are included in your quoted price except for tax.
  • For embroidery orders, there may be a one time digitizing fee on your first order to get your design prepped into stitches. We will quote you this cost when we quote your order.
  • Promotional products have setup fees that vary depending on the item and vendor. We will quote these when we quote your cost of the item.

How to I request a quote?

You can call our office, email us, use the quote request form on this website or walk right in and speak with someone in our office!